Privacy Policy
Effective Date: May 22, 2026
Pro Team Plumbing, Heating & Air (“Pro Team,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request service, schedule an appointment, or interact with our business online.
Information We Collect
We may collect personal information that you voluntarily provide, including:
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Name
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Phone number
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Email address
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Service address
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Appointment details
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Information about your plumbing, heating, or air conditioning needs
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Messages or form submissions sent through our website
We may also collect basic website usage information, such as pages visited, device type, browser type, general location, and how visitors interact with our website.
How We Use Your Information
We use the information we collect to:
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Respond to service requests
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Schedule appointments
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Provide plumbing, heating, and air conditioning services
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Communicate with you about your request
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Send appointment confirmations or reminders
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Improve our website and customer experience
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Run advertising, analytics, and marketing campaigns
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Follow up with potential or existing customers
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Comply with legal or business obligations
Website Tracking and Advertising
Our website may use cookies, pixels, analytics tools, and advertising platforms such as Google, Meta/Facebook, or similar services. These tools may help us understand website activity, measure advertising performance, and show relevant ads to visitors.
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You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
Sharing Your Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as website platforms, scheduling tools, payment processors, email providers, advertising platforms, analytics tools, or customer management systems.
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We may also share information when required by law, to protect our rights, or to prevent fraud or misuse of our website.
Text Messages, Calls and Emails
By submitting your contact information, you agree that Pro Team Plumbing, Heating & Air may contact you by phone, email, or text message regarding your service request, appointment, estimate, or related business communication.
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Message and data rates may apply. You may request to stop receiving marketing messages at any time.
Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no website, online system, or electronic transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
Your Choices
You may contact us to request that we update, correct, or delete your personal information, subject to any legal or business recordkeeping requirements.
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You may also opt out of marketing communications by following the instructions in the message or contacting us directly.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Pro Team Plumbing, Heating & Air
Phone: (951) 232-4487
Email: proteamplumbing1@gmail.com
Service Area: Riverside County, Orange County & San Diego County
Website: https://proteamplumbinghvac.com/
California Privacy Rights
If you are a California resident, you may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).
These rights may include:
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The right to know what personal information we collect, use, disclose, sell, or share.
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The right to request access to the personal information we have collected about you.
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The right to request that we delete personal information we collected from you, subject to certain exceptions.
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The right to request that we correct inaccurate personal information.
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The right to opt out of the sale or sharing of personal information.
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The right to limit the use and disclosure of sensitive personal information, if applicable.
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The right not to receive discriminatory treatment for exercising your privacy rights.
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
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Identifiers, such as name, phone number, email address, service address, and IP address.
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Customer records information, such as appointment details, service requests, and billing-related information.
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Commercial information, such as services requested, appointments scheduled, and service history.
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Internet or network activity, such as website pages visited, form interactions, device information, browser type, and advertising interaction data.
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Geolocation information, such as general location based on IP address or the service address you provide.
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Audio or electronic information, such as voicemail messages, call recordings, emails, text messages, or online form submissions, where applicable.
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Inferences, such as service interests or marketing preferences based on your interactions with our website or ads.
Sources of Personal Information
We may collect personal information from:
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You directly when you call, text, email, submit a form, or schedule service.
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Our website and online booking tools.
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Advertising and analytics platforms.
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Service providers that help us operate our website, scheduling, marketing, communications, or customer management systems.
How We Use Personal Information
We may use personal information to:
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Respond to inquiries and service requests.
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Schedule and manage appointments.
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Provide plumbing, heating, and air conditioning services.
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Send confirmations, reminders, updates, and follow-up communications.
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Process payments, if applicable.
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Improve our website, advertising, and customer experience.
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Measure marketing performance.
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Prevent fraud, protect security, and comply with legal obligations.
Disclosure of Personal Information
We may disclose personal information to service providers or contractors who help us operate our business, including website hosting providers, scheduling platforms, payment processors, email and text messaging providers, CRM systems, advertising platforms, analytics providers, and professional advisors.
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We do not sell personal information for money.
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However, our use of advertising or analytics tools may be considered a “sale” or “sharing” of personal information under California law. This may include sharing internet activity, device information, or advertising identifiers with platforms such as Google or Meta/Facebook for analytics, ad measurement, or remarketing.
Right to Opt Out of Sale or Sharing
California residents may request to opt out of the sale or sharing of personal information.
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To submit a request, contact us at:
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Phone: (951) 232-4487
Email: proteamplumbing1@gmail.com
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You may also manage cookies through your browser settings or any cookie preference tool available on our website.
Sensitive Personal Information
We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about you. If we collect sensitive information, such as a service address or payment-related information, we use it only as reasonably necessary to provide services, process transactions, maintain security, or comply with legal obligations.
Sensitive Personal Information
To exercise your California privacy rights, contact us at:
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Phone: (951) 232-4487
Email: proteamplumbing1@gmail.com
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We may need to verify your identity before completing your request. Verification may require confirming information such as your name, phone number, email address, service address, or recent service request details.
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You may also designate an authorized agent to submit a request on your behalf, subject to verification requirements.
Non-Discrimination
We will not discriminate against you for exercising your California privacy rights. This means we will not deny services, charge different prices, or provide a different level of service because you exercised your rights, except as permitted by law.